Frequently Asked Questions
Everything you need to know about Australia's premier brow products.
How long does shipping take within Australia?
We offer standard shipping which typically takes 3-5 business days, and express shipping which arrives within 1-2 business days to most metropolitan areas.
Are your brow products cruelty-free?
Yes, we are proud to be 100% cruelty-free. None of our products or ingredients are tested on animals.
What is your return policy for opened beauty products?
Due to hygiene reasons, we cannot accept returns on opened or used beauty products. However, if an item arrives damaged or is faulty, please contact our support team within 14 days for a replacement.
Do you offer professional discounts for brow artists?
Absolutely! We offer a dedicated Pro Program for certified brow technicians. Please submit your certification via our 'Pro Portal' to unlock wholesale pricing.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
How do I find the right shade for my brows?
Each product page features a detailed shade guide. If you are still unsure, you can email a photo of your natural brows to our team for a personalized color match recommendation.